Player Welfare & Safety

Play Smart.
Stay in Control.
Gamble Responsibly at 98bd.

At 98bd, responsible gaming is not an afterthought — it is built into the core of everything we do. We provide every Bangladeshi player with the tools, information, and support they need to keep gambling a safe and enjoyable activity.

21+ Players Only
Self-Exclusion Available
24/7 Support
Deposit Limits
Our Commitment

Responsible Gaming at 98bd

98bd is committed to providing a gaming environment that is safe, fair, and transparent for every player across Bangladesh. These six pillars form the foundation of our responsible gaming programme.

Age Verification — 21+ Only

98bd strictly enforces a minimum age of 21 years for all registered players. Every new account undergoes mandatory KYC age verification before any deposit or bet is permitted. We use government-issued ID documents to confirm eligibility, ensuring the platform is never accessible to underage individuals.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is applied, it takes effect immediately and cannot be increased without a mandatory 72-hour cooling period. This empowers you to stay in full control of your spending and prevents impulsive overspending during winning or losing streaks.

Session Time Limits

98bd allows you to set limits on the total amount of time you spend playing per session or per day. When your time limit is reached, a notification is displayed and your session ends automatically. This feature helps prevent extended play sessions that can blur judgement and lead to chasing losses — a common early sign of problem gambling.

Cool-Off & Time-Out Periods

If you feel you need a short break from gambling, our cool-off feature lets you pause your account for a defined period — from 24 hours up to six weeks. During a cool-off period, you cannot log in, deposit, or place bets. The pause is applied instantly and cannot be reversed early. Your account and balance are fully preserved for your return.

Self-Exclusion

For players who need a longer break, 98bd offers self-exclusion periods of six months, one year, two years, or permanent closure. A self-excluded account is immediately blocked from all platform access. Marketing communications are also stopped. Permanent self-exclusion results in irreversible account closure. Contact our support team to activate self-exclusion at any time.

24/7 Support & Counselling Referrals

Our dedicated support team is available around the clock via live chat and email. If you are concerned about your own gambling or a loved one's behaviour, our team is trained to provide a compassionate, non-judgmental response and can connect you with appropriate professional support organisations. Asking for help is a sign of strength, not weakness.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following are recognised warning signs that gambling may have stopped being a hobby and started becoming a problem. If several of these apply to you, please reach out to our support team or seek professional help.

This is not a complete clinical assessment.

If you are concerned about your gambling habits, please contact a qualified counsellor or helpline. 98bd support can provide referrals to professional services available to players in Bangladesh and internationally.

Spending more money on gambling than you can afford to lose, including money set aside for rent, food, or bills.
Gambling to escape stress, anxiety, depression, boredom, or personal problems rather than for entertainment.
Feeling restless, irritable, or anxious when you try to cut back on gambling or stop entirely.
Chasing losses — continuing to gamble after a loss in an attempt to win back the money you have lost.
Hiding your gambling activity from family members, friends, or colleagues, or lying about how much time and money you spend.
Neglecting work, studies, relationships, or other important responsibilities because of time or money spent gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Repeatedly trying and failing to reduce or control your gambling despite genuine intentions to do so.
Spending increasing amounts of time thinking about gambling, planning future sessions, or reliving past wins.
Player Tools

Tools to Keep You in Control

Every 98bd player has access to a full suite of responsible gaming tools directly from their account. No need to contact support for routine adjustments — you are always in the driver's seat.

Deposit Limits
Daily / Weekly / Monthly

Set a hard cap on how much BDT you can deposit within any given time frame. Limit reductions apply immediately; increases require a 72-hour waiting period to prevent impulsive decisions made in the heat of the moment.

Active in Account Settings
Time Limits
Per Session / Per Day

Define exactly how long you want to play in a single sitting or across an entire day. When the limit is reached, your session is closed automatically. You will receive a gentle reminder at 80% of your limit so you can prepare to wrap up.

Active in Account Settings
Cool-Off Period
24 Hours to 6 Weeks

Take a short break without permanently closing your account. Choose a duration between 24 hours and six weeks. Your balance is preserved and any pending withdrawals will be processed normally. The cool-off begins the moment you confirm it.

Via Support or Account Settings
Self-Exclusion
6 Months to Permanent

For players who need a longer or indefinite break, self-exclusion closes your account to all login, deposit, and betting activity. Options range from six months to permanent closure. All marketing is stopped. Contact our support team to activate this immediately.

Contact Support to Activate
How to access your tools: Log in to your 98bd account, navigate to Account Settings > Responsible Gaming, and you will find all of the above tools in one place. If you cannot access your account or need immediate assistance activating self-exclusion or a cool-off period, contact our live chat team 24/7 or email [email protected].
Self-Assessment

Quick Self-Assessment Checklist

The questions below are adapted from widely used responsible gambling screening tools. Answer honestly and privately — no data is recorded. If you answer "yes" to three or more questions, we strongly encourage you to use one of our player tools or speak with a support counsellor.

Your privacy is protected. This checklist is for your personal reflection only. 98bd does not monitor, record, or store your responses to these questions.
01 Have you ever spent more money gambling than you originally intended when you sat down to play?
02 Have you ever felt the need to bet larger and larger amounts of money to get the same level of excitement?
03 Have you ever continued gambling in an attempt to win back money you had already lost (chasing losses)?
04 Have you ever missed work, school, family time, or other important commitments because of gambling?
05 Have you ever borrowed money, sold belongings, or used money intended for other purposes to fund gambling?
06 Have you ever felt restless, anxious, or irritable when you tried to reduce or stop gambling?
07 Have you ever concealed your gambling activity or the amount of money involved from family or friends?
08 Do you sometimes gamble as a way to escape problems, relieve stress, or improve a low or anxious mood?
Getting Help

How to Get Support

If you believe gambling is having a negative impact on your life or the life of someone you care about, please do not wait. Help is available. Reaching out is the most important first step you can take, and 98bd is ready to support you in doing so.

Contact 98bd Support Now

Email: [email protected]  |  Live Chat: Available 24/7 on-site  |  Response Time: Under 4 hours (BST, UTC+6)

  • 01
    Acknowledge the problem honestly

    The first and most important step is recognising that gambling has stopped being recreational and has become something that is causing harm. This can be difficult to admit, but it is the foundation for all positive change. Use the self-assessment checklist above as a starting point for honest reflection.

  • 02
    Use 98bd's built-in responsible gaming tools

    As an immediate practical step, log in to your account and set deposit limits, a session time limit, or activate a cool-off period. If you feel you cannot stop without help, contact our support team to initiate a self-exclusion — this can be done in minutes via live chat at any hour of the day.

  • 03
    Talk to someone you trust

    Sharing your situation with a trusted family member, close friend, or colleague can relieve a significant amount of the burden and shame associated with problem gambling. People who care about you want to support you. You do not have to manage this alone.

  • 04
    Contact a professional support service

    Professional counselling services are available internationally and can be accessed remotely. Our 98bd support team can provide referrals to organisations that specialise in gambling addiction support. These services are confidential, non-judgmental, and in many cases available free of charge.

  • 05
    Consider a full account closure if needed

    If you feel that continuing to have access to 98bd is a risk to your wellbeing, request a permanent self-exclusion. This results in the irreversible closure of your account and the cessation of all marketing communications. Any remaining balance will be withdrawn to your registered payment method before closure is finalised.

Common Questions

Responsible Gaming FAQs

Answers to the most common questions players ask about responsible gaming at 98bd.

The minimum age to register and play at 98bd is 21 years old. This applies to all players across Bangladesh and all other jurisdictions where the platform is accessible. Age is verified during the KYC process using a government-issued identity document. Any account found to belong to a person under 21 will be immediately closed and all funds returned or forfeited in accordance with our Terms & Conditions.

Log in to your 98bd account and go to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit denominated in BDT (Bangladeshi Taka). Any reduction to your limit takes effect immediately. If you wish to increase a limit, a mandatory 72-hour cooling-off period applies before the increase is activated, giving you time to reconsider. If you have difficulty accessing these settings, our 24/7 live chat team can apply limits on your behalf.

A cool-off period is a short, temporary break from the platform ranging from 24 hours to six weeks. During this time your account is suspended but not permanently closed, and your balance is preserved. Self-exclusion is a more serious measure intended for players who feel they need a longer or indefinite break. Self-exclusion periods range from six months to permanent account closure. A self-excluded account cannot be reactivated before the exclusion period ends, and a permanent self-exclusion is irreversible. Both tools are available without judgment — our team is here to help you choose the right option.

During a cool-off period, any pending withdrawal requests that were submitted before the cool-off began will be processed normally. You cannot place new bets or make new deposits, but your existing balance is safe. For self-exclusion, any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) as part of the account closure process. Please contact our support team at [email protected] to arrange the withdrawal of your balance before or during the self-exclusion process.

Yes. If you have genuine concerns about a family member or close friend who you believe has a 98bd account and may be experiencing problem gambling, please contact our support team at [email protected] with as much detail as you are able to provide. Our team will handle all such enquiries with complete confidentiality and compassion. We are unable to disclose account details to third parties, but we can take protective action where appropriate and provide guidance on how to best support the person you are concerned about. Seeking help on behalf of someone else is a courageous and caring act.

98bd takes a careful approach to marketing communications for players who have activated responsible gaming tools. Players who have set deposit limits, activated a cool-off period, or initiated self-exclusion will not receive promotional bonus offers or incentive emails designed to encourage increased spending. Players under self-exclusion are fully removed from all marketing lists immediately upon activation. If you continue to receive promotional communications after activating a responsible gaming tool, please contact [email protected] immediately so we can rectify the issue without delay.
Healthy Habits

Tips for Keeping Gambling Fun

Gambling is entertainment. These practical tips help ensure it stays that way — enjoyable, controlled, and within your means.

Only Gamble What You Can Afford to Lose

Before every session, decide on a fixed entertainment budget — an amount you are genuinely comfortable losing entirely. Treat it the same way you would a cinema ticket or a meal out. Once that budget is spent, the session is over. Never use rent money, bill payments, or savings earmarked for essential expenses.

Set a Time Limit Before You Start

Decide how long you will play before you open the platform, not after you have started. Use 98bd's built-in session timer as a hard stop, not just a suggestion. Taking regular breaks — even five minutes every hour — helps maintain perspective and prevents the immersive "flow state" that leads to extended, unintended sessions.

Never Chase Your Losses

Chasing losses is one of the most dangerous gambling behaviours. The mathematical reality is that increasing your bets to recover a loss does not improve your odds — it only increases your risk. If you have had a losing session, close the platform and step away. Tomorrow is another day. No single session defines your overall experience.

Avoid Gambling When Emotional or Impaired

Gambling under the influence of alcohol, strong emotions such as anger or grief, extreme tiredness, or significant stress significantly impairs your judgement and risk assessment. Make it a personal rule to never open the platform when you are in one of these states. Good decisions — in gambling and in life — require a clear and calm mind.

Understand the Games You Play

Every casino game and sports bet has a built-in house edge or margin. Understanding the odds of the games you play — whether cricket betting, slots, Teen Patti 20-20, or live casino — helps you set realistic expectations. Winning streaks are enjoyable but temporary. Long-term, the house always maintains its statistical edge.

Keep Gambling in Balance with Other Activities

A healthy relationship with gambling means it is one small part of a full and varied life. Maintain your other hobbies, social connections, exercise routines, and family commitments. If you notice that gambling is gradually crowding out other activities that used to bring you joy, that is an early warning sign worth taking seriously.

Play Responsibly

Ready to Play the Right Way?

98bd is proud to offer a safe, fair, and transparent platform for players across Bangladesh. With robust responsible gaming tools and a support team available around the clock, you can enjoy cricket betting, slots, live casino, and card games with complete peace of mind. Play smart. Play safe. Play at 98bd.

Gambling is for adults aged 21 and above only. Please play responsibly.